What is Concierge Gifting?

• Concierge gifting is a service we offer to simplify the entire gift-giving process, whether you’re selecting one perfect gift or multiple presents for different recipients. We’re here to assist every step of the way, from helping you to select the ideal present to ensuring its delivery.

How far in advance should I place my order?

• We recommend placing orders as early as possible to ensure the widest range of options and preferred delivery windows. While we are most confident with a two-week window, timing can vary based on order size, customization, and seasonal volume. We can typically ship within 2-3 business days from the time all necessary information is received and payment is completed. If you have a specific date in mind, simply let us know! We’re happy to advise on current lead times and offer expedited solutions whenever possible.

How do you ensure my perishables arrive safely? 

• We ship year-round with a commitment to keep your order properly cooled and in great shape on arrival, including the use of frozen ice packs, insulative wrap, and faster shipping methods as needed.

Is there a fee for ice and insulation on perishable gifts? 

• Yes. To simplify gifting, we apply a flat $6.99 fee on Concierge orders that covers both frozen ice packs and protective insulation on shipments containing perishable items (like cheese) or temperature-sensitive items (like chocolate). If you prefer to waive this fee and ship without ice and insulation, you may do so by assuming all related risks and making arrangements with our Concierge specialists. As an added bonus, all Gift Boxes over $150 (per shipment) include complimentary shipping and ice/insulation at no extra cost.

Can I track my order?

• Tracking information is provided automatically to the order email address. Please check your junk mail folder before notifying us if you don’t receive it within 2 days of the shipment date.

Can I include a personal note?

• Yes! We can print a personalized message on our packing slips for free, or we can print it on our Delicious Days cardstock for $2.99 per note.

What happens if my gift gets lost or damaged during shipping?

• If your original gift is lost or damaged in transit, we’re happy to work with you on resolution options. While carrier delays or issues (especially during the busy holiday season) are sometimes outside our control, we’ll review each situation and do our best to provide an appropriate solution.

Do you offer last-minute or same-day gifting options? 

• For same-day gifting, we recommend Caputo’s Online Gift Certificates (valid on caputos.com only, not in-stores). They can be sent to the recipient the same day they’re purchased. For rush requests, please reach out to us, as expedited services may be available.

Do you ship internationally?

• We can ship internationally (some restrictions may apply) and international shipments will be quoted/invoiced at face value. 

Do you have a minimum order requirement?

• Our concierge minimum order requirement is $25 per gift.