PROCESSING
Orders shipping within the U.S. are processed in 1-2 business days from the order date unless otherwise stated in the Cart or by direct notification (e.g. orders submitted Friday ship by Monday). We do our best to accommodate requests for faster or delayed processing but cannot guarantee them.
Orders to Canada process in 1-2 business days for non-perishables, or Mondays and Tuesdays for perishables.
PICKUP ORDERS
For pickup orders, we’ll send an email when ready, by the time selected during checkout. Market staff will bring you your order on request at the registers (or call for parking lot “curbside”). Orders not picked up within a week may be considered abandoned and discarded (a partial refund may be available for nonperishable, resalable items).
SHIPMENT & DELIVERY
Some orders require additional packaging, such as cold packs and insulation. Ice & Insulation Fees will be added automatically at checkout (waived on orders over $150), but ice and insulation are used when needed even if we failed to anticipate the need and didn’t charge the fee. We ship via USPS, FedEx, or UPS, depending on destination, contents, and carrier performance at a given time. Though we cannot guarantee a specific carrier without additional shipping charges, we’re happy to accommodate requests where we can.
Shipping options and delivery times within the U.S. (after processing) are as follows:
- Flat Rate (USPS/FedEx/UPS): 1-5 business days (free for all chocolate, tinned seafood, & bitters, and other orders over $75)
- Express (FedEx/UPS): 2-3 business days nationwide
- Overnight (FedEx/UPS): next business day (weekend or morning delivery are available to some destinations with additional payment)
Shipping options and delivery times to Canada (after processing) are as follows:
- International Economy: 4-7 business days (non-perishables only)
- International Priority: 3 business days (perishables ship only Mon/Tue)
ONCE IT’S ON ITS WAY
Courtesy tracking information is provided automatically within 24 hours of shipment notification (please check spam). The carrier assumes liability for the package and contents once it leaves our warehouse. The recipient assumes liability once a package is delivered.
To ensure quality and prevent theft, we recommend:
- delivering to a secure, cool location,
- making sure packages are promptly retrieved, opened for inspection, and properly stored,
- watching tracking updates or requesting delivery notification from the carrier,
- checking mailbox, mail locker, reception, porch, & neighbors before reporting a missing package, and
- shipping to an alternative address if problems have arisen in the past.
Please feel free to reach out with questions. We’re committed to helping resolve what issues we can.
WARM WEATHER COMMITMENT
We ship year-round with a commitment to keep your order properly cooled and in great shape on arrival, including the use of warm weather packaging as needed (fees may apply). If your order is best shipped after the weekend to avoid holding delays in warm facilities, we will notify you if this would delay the shipment. If you receive something in other than great shape, please let us know, and we’ll help resolve it for you.
CANCELLATION POLICY
Cancellation is guaranteed until the order is prepared for shipment. We’ll do our best to cancel any order upon request, regardless of its progress.
RETURN POLICY
You may return most new, unopened, non-perishable items within 7 days of delivery for a full refund. We’ll pay return shipping costs if the return is a result of our error.
Please allow up to four weeks for returns to:
- arrive at our warehouse (up to 10 business days) and
- be processed (1-3 business days) and posted to your account (up to 7 business days).