Shipping & Returns Policy

 

Delivery Timeframe
Please plan for 1-2 business days (Monday – Friday except certain holidays) for order processing, in addition to shipping times.

Delivery times (after processing) are as follows:

  • Flat Rate/Standard: 2-7 days.
  • FedEx Ground: 2-5 business days.
  • FedEx 2-Day: guaranteed 2 business days.
  • FedEx Overnight: guaranteed next business day.

Caputo’s is not responsible for delays caused by shipping carriers, but we’re committed to helping resolve issues however we can.

 

Responsibility Once in Transit
Once the carrier picks up the shipment, they assume liability for the package, contents, and delivery. The buyer or recipient is responsible for contacting the carrier directly for resolution of any delivery issues.

Once a shipment is marked delivered by the carrier, liability transfers to the recipient. Most shipping services will not approve a claim once tracking confirms delivery. We recommend requiring a signature if issues have previously arisen at the delivery address.

 

Cancellation Policy
Cancellations must be received within 24 hours of order placement. While we cannot guarantee cancellation outside of this timeline, we will always do our best to fulfill requests.

 

Return Policy
You may return most new, unopened, non-perishable items within 7 days of delivery for a full refund. We’ll pay return shipping costs if the return is a result of our error.

Please allow up to four weeks for returns to: 1) arrive at our warehouse (up to 10 business days) and 2) be processed and posted to your account (up to 10 business days). Most, however, are completed more quickly.

 

Other Shipping Policies
We ship only within the United States. Some products may have additional restrictions.

Depending on shipping address and weather, some products may require additional required packaging with accompanying fees (applied at checkout) to ensure quality.