Shipping & Returns
Depending on the shipping service you select your package will arrive in the time frame the shipper specifies after the fulfillment period has passed.Shipping Services offered:
- Free Shipping and Flat Rate per Order: 2-10 business days, will be shipped via USPS or FedEx Ground with no guaranteed delivery date.
- FedEx Ground: 2-10 business days with no guaranteed delivery date.
- FedEx Express Saver: Guaranteed 3-business day delivery.
- FedEx 2-Day: Guaranteed 2-business day delivery.
- FedEx Overnight: Guaranteed Next Business Day delivery.
Caputo’s Online is not responsible for delays caused by shipping carriers.
You may return most new, unopened items within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any address in the United States, but no products can be shipped outside of the United States. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Depending on shipping address, some products may require warm weather packaging, which may cost up to an additional $7.00 USD.
Any cancelation must be received within 24 hours of placing order.
• INFORMATION COLLECTION & HOW USE
You can surf and get into our sites without disclosing and revealing to us any information of who you are. But once you provide us your personal information, you’re no longer an unknown. You hereby then agree to us to collect such personal information and allow us to transfer and store all of that information at our server.
We may collect and store the following information:
• all information based on your activities on the sites including but not limited to bidding, buying, selling, item and content you generate or that relates to your account and other information from your interaction with our sites, content, services, and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• contact numbers, address, email address and sometimes financial information, such as credit card or bank account numbers;
• shipping, billing and other information you provide to purchase or ship an item;
• discussions, chats, dispute resolution, communications through our sites, and communications sent to us;
• Information from other companies, such as demographic and navigation data; and other supplemental information from third parties.
Our very reason in collecting your personal information is to provide you with the best, safe, smooth, efficient experience. You understand and agree that we may use your personal information to provide the services and customer support you request; to resolve disputes, collect fees, and troubleshoot problems; to prevent potentially prohibited or illegal activities, and enforce our User Agreement; to customize, measure and improve our services, content and advertising; to tell you about our services and those of our corporate family, targeted marketing, service updates, and promotional offers based on your communication preferences.
• DISCLOSURE OF INFORMATION
You agree and allow us for the disclosure of your personal information to enforce our policies, to respond to legal requirements, to protect anyone’s rights, property, or safety. The aforementioned information will be disclosed in accordance with applicable laws and regulations. We may also disclose your information to our business partners, affiliates and corporate entities whom you have business transactions.
In an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
It should be noted that we don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
• INFORMATION SECURITY
We secure your information during transmission by using a system which encrypts information you input. We reveal only a few digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Your information is stored on our server and we use system to protect such information.
• ACCESSING AND UPDATING PERSONAL INFORMATION
When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our policies and take other actions otherwise permitted by law.
• THIRD PARTIES
• CHANGES AND AMENDMENTS