Shipping & Returns Policy

PROCESSING
Pre-shipment processing may take 1-2 business days (Mon – Fri except holidays) from the order date (e.g. Monday order ships no later than Wed, Thursday order ships no later than Mon). We do our best to accommodate specific requests for faster processing.

Heat-sensitive orders submitted after 7:00 am (Mountain Time) Wednesday may occasionally be best shipped the following Monday to avoid sitting in warm processing centers over the weekend. If an exception to our 1-2 business day fulfillment period is suggested, we’ll contact the buyer.

SHIPMENT & DELIVERY
We ship only within the United States via U.S. Postal Service and FedEx.

Packages may deliver to a mailbox, reception desk, porch, or other location. To ensure best quality and prevent theft (see “Responsibility Once in Transit” below), please:

  • watch tracking updates,
  • make sure packages are retrieved promptly, and
  • ship to secure/indoor locations when possible.

To ensure quality, some orders may require additional packaging, such as reusable cold packs and insulation we always use for heat-sensitive orders in warm weather. Additional fees may apply at checkout.

Delivery times after processing are as follows:

  • Flat Rate: 2-7 days (free on chocolate items and orders over $75)
  • FedEx Home Delivery: 1-5 business days (see map below)
  • FedEx 2-Day: guaranteed 2 business days
  • FedEx Overnight: guaranteed next business day

ground-zone-map
FedEx Home Delivery Transit Times

RESPONSIBILITY ONCE IN TRANSIT
Once the carrier picks up the shipment, they assume liability for the package, contents, and delivery. The buyer or recipient is responsible for contacting the carrier directly for resolution of any delivery issues. Caputo’s is not responsible for delays caused by shipping carriers, but we’re committed to helping resolve issues however we can.

Once a shipment is marked delivered by the carrier, liability transfers to the recipient. Most shipping services will not approve a claim once tracking confirms delivery. We recommend requiring a signature if issues have previously arisen at the delivery address.

CANCELLATION POLICY
Cancellations must be received within 24 hours of order placement to guarantee cancellation.

RETURN POLICY
You may return most new, unopened, non-perishable items within 7 days of delivery for a full refund. We’ll pay return shipping costs if the return is a result of our error.

Please allow up to four weeks for returns to: 1) arrive at our warehouse (up to 10 business days) and 2) be processed and posted to your account (up to 10 business days). Most, however, are completed more quickly.